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OUR SOLUTIONS · MANAGE

IP telephony & unified communications

Modernise how you communicate: IP telephony, a virtual switchboard and collaboration tools linked to your business applications.

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  • 4 possible deliverables
  • Manage
  • AI
Illustrative photo: network cables plugged into a patch panel

4 POSSIBLE DELIVERABLES

What we can deliver

Building blocks to combine according to your context, defined together during scoping.

  1. 01

    IP telephony assessment and deployment

  2. 02

    Switchboard, call queues and interactive voice response

  3. 03

    Softphones, IP handsets and mobility

  4. 04

    CRM integration, call statistics and recording

Illustrative photo: network cables plugged into a patch panel

WHO IS IT FOR?

Designed for your context

SMEs and sales, administrative or finance teams who want to centralise their data and streamline their processes.

The benefits we aim for

Centralised data

One source for your customers, sales and operations.

Smoother processes

Less re-keying, with controlled and traceable flows.

Clear steering

Dashboards to make decisions with confidence.

ARTIFICIAL INTELLIGENCE

AI in this service

AI can help sort requests, prepare summaries or automate repetitive tasks, always under your control and with human validation.

Our approach to AI

OUR APPROACH

A clear method. A lasting relationship.

  1. 01

    Listen

    Understand your business, constraints and priorities.

  2. 02

    Design

    Agree on journeys, interfaces and scope together.

  3. 03

    Build

    Develop, test and deploy with defined approval stages.

  4. 04

    Support

    Train your team, maintain and improve your solutions.

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Manage

Custom CRM & ERP

Bring sales, operations and data together in a system designed around your business.

  • CRM, opportunities and sales follow-up
  • Quotes, invoicing and purchasing
  • Inventory, field work and dashboards

Manage

TTN & TEJ integrations

Support Tunisian tax workflows with controlled document flows tailored to your business.

  • Electronic invoicing through TTN / El Fatoora
  • Withholding certificate preparation for TEJ
  • File validation and response tracking

Develop

AI integration & AI agents

Put artificial intelligence to work for your business: assistants, automations and AI agents connected to your data, within a controlled framework.

  • Use-case assessment and data scoping
  • Assistants and chatbots built on your content
  • AI agents that automate your tasks and workflows

FAQ

Frequently asked questions

IP telephony (VoIP) carries calls over the computer network instead of traditional lines, with a virtual switchboard, call queues and softphones. Update IT & Training assesses and deploys these solutions, linked to your business applications.

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What is a virtual switchboard?

A hosted or software-based PBX that handles call reception, queues and interactive voice response without a traditional on-site exchange.

Can we call from a computer or a mobile phone?

Yes. Softphones let you call from a computer or smartphone, alongside IP handsets.

Can telephony be linked to our CRM?

Yes. CRM integration, call statistics and call recording are assessed according to your tools and obligations.

Let’s talk about your project

Tell us what you need. Let’s build lasting solutions together.

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